Support Center
Get help with HyperPrompt or reach out to our community support team
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Quick Help
Wallet Won't Connect?
Make sure MetaMask is installed and unlocked, then refresh the page.
Transaction Failed?
Check your HYPE token balance and try increasing the gas limit.
Can't Find Your Prompt?
Check your profile page under "My Listings" or search by title.
Response Times
Critical Issues
2-4 hours
High Priority
4-12 hours
Medium Priority
24-48 hours
Low Priority
2-5 days
Community Support
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Common Issues
Wallet Security
HYPE Token Issues
Platform Navigation
Before Contacting Support
For Wallet Issues:
- • Ensure MetaMask is installed and updated
- • Check if your wallet is unlocked
- • Verify you're on the correct network
- • Clear browser cache and cookies
- • Try connecting from an incognito window
For Transaction Issues:
- • Check your HYPE token balance
- • Verify transaction hash on blockchain explorer
- • Ensure sufficient gas fees
- • Wait for network confirmation
- • Check if the prompt is still available